The US Federal Trade Commission (FTC) has accused Zoom of "fraud by compromising the safety of its users." The company claims it uses end-to-end encryption, however, in fact it offers a much lower level of protection for calls.
The FTC has pointed out Zoom owned the cryptographic keys that could allow the company to access the content of its customers’ meetings.
In addition, the platform allegedly misled users who stored call records on the enterprise cloud service. Zoom claims this data is encrypted as soon as the call ends. However, some of this data has allegedly remained unencrypted for up to 60 days on Zoom's servers before being moved to secure cloud storage, the FTC said.
The FTC has also alleged the company compromised the security of some users when it secretly installed the ZoomOpener web server software as part of a manual update to its Mac desktop application back in July 2018. The ZoomOpener web server allowed users to join a meeting while bypassing a Safari safeguard that protected users from a common type of malware.
The FTC says Zoom's claims gave the users of the platform a false sense of security. In particular, those who have used the app to talk about personal issues such as health and financial information. The regulator has said:
"Zoom specifically touted its level of encryption as a reason for customers and potential customers to use Zoom’s videoconferencing services."
Zoom has promised to create and implement a comprehensive safety program in response to the regulator's allegations. However, the company's shares have fallen by 9% after the news was known.
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