Popular American fintech service Robinhood has emailed its clients who reported they were affected by the recent glitches on the platform that caused them to miss out amid massive market crash in the form of the dollar compensation that would be determined on a case-by-case basis, CNBC has learned.
"We’d like to start with the apology you deserve: We’re sorry for the recent outage on our platform. Your support is what helps us democratize finance for all, and we know we owe it to you to do better," the company wrote in an email to its users.
The platform previously said it was experiencing "technical issues" that triggered system breakdown for approximately two trading days. As a result, Robinhood clients missed out on the biggest one-day point gain in the Dow Jones Industrial Average in history.
Earlier iHodl reported that Robinhood maxed out a $200 million line of credit from Barclays Plc, Citigroup Inc. and JPMorgan Chase & Co. last month.
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