Grand Capital

This is my second review of this broker. After i submitted the last desperate review, here my experience from a second try. 1. The connection problems have been resolved. 2. The execution speed very fast, i traded volatile markets as well as low liquidity markets. 3. Spread and commissions seem reasonable, depending on liquidity, time and vrey less on volatility. I traded FX, CFD on indice futures, commodity futures and metals. 4. Deposit was instant with liberty reserve. 5. Withdrawal was fast too but delayed due to a wrong telephone number on my profile. I was not asked for a passport which surprised me, tough the sum was not big but it was the full account balance. I was not asked silly questions or threated to stay. 6. When calling them to ask what was wrong with the withdrawal i got a russian speaking lady who redirected me to a manager with little english skills, nevertheless, he understood me and was very cooperative. Bottom line for me is, this broker has proven they can provide a acceptable, if not above average retail trading environment. I believe if you speak russian you get a very good support, my account was assigned to a personal customer supporter. Also to mention, i never had the feeling they go for my acocunt with silly tricks like spread widening, delayed execution, spikes or whatsever. The reason i write this, is i also took the time before to wanr other, i believe its jsut fair to correct that after my last experience. The traded account type was MT4 standard, i started with 5 $ dollar, and gambled my way up to 120$ which i cashed out, tough, my intention was to test them again. 2012-09-17 2 Stars i have traded with grandcapital for 1 week, till today. In this one week markets where prettty volatile as the ECB and FED decisions took place. The server from grandcapital is located in germany, i got a 12ms ping from my home connection. Beeing sayd, i have an it background. From the first day on i recognized that trades took relatively long to get filledm should be pretty instant with 12ms ping, right, usually it took 1-10 seconds. Then, my connection was gone at least 1 time an hour for about a minute, during news releases this seemed to increase. The support told bme to check my firewall (guess they had no diea that i know this stuff very well, i already had wireshark running by then.) MY firewall was disabled and the router ports forwarded for mt4. Still the connection keep breaking, increasingly in volatile markets. The support told me then to contact my ISP to ask why the connection was lost, in my opinion this is a total joke, i have 2 other brokers with mt4 and never experienced anything similar. My personal opinion is that either their hardware is miserable (they host with hetzner which mainly offer discount servers). Or they actively prevent HFT. However, if you trade news or if you have another HFT strategy, based on my experience i suggest to avoid this broker, tough, i can not prove these statements, its my honest, personal opionion, the 2 star rating is based on the fact that i can not prove what i have sayd, from my perspective it was just terrible to trade there.

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